Logging in offers you the opportunity to access detailed shipment information and the option to subscribe to pro-active alerts and/or push notifications. To enjoy these and other features, simply use the same credentials used to access our web-based eCommerce platform.

We aim to process new applications within 24 hours.

We will use the email address provided in the application to inform you about the outcome of your application.

Policies and guidelines are available under the side panel by tapping the "About ONE" button, there you will find a brief company profile, our terms of use, our privacy policy, disclaimer and copyright notification.

Simply tap the Schedule Enquiry icon to explore the status of your shipments.

This feature is open for all type of Customers (log-in or non-Login).

Use the sharing Icon to generate a file in csv or pdf for sharing in any 3rd party platform connected to your device.

There is no difference, our mobile offers an additional channel to connect with exactly the same ONE QUOTE feature.

Select the ONE QUOTE icon and the application will redirect you to our eCommerce platform. Here you will be able to use our "quote to booking" feature as usual.

ONE QUOTE has a dashboard available for managing and monitoring your bookings.

This feature required login. Use your eCommerce login credentials to login to our Mobile App

Simply tap the VGM icon at the homepage and you will be able to see the VGM input selection.

Select the VGM Input, search for your Booking or Container. If multiple Containers are in one Booking, select the particular Container and input the VGM value in the appropriate field. Click on submit button to submit VGM.

Yes, the system will automatically convert to KGS to be uploaded in our backend system.

No, there is no sharing feature for this function.

Yes, we the system will capture the submitted Cargo Weight and calculate the estimated VGM weight using a formula Cargo Weight + Tare Weight. The calculated VGM will be uploaded in our backend system.

Yes, the system will automatically convert to KGS and calculate the estimated VGM weight using a formula Cargo Weight + Container Tare Weight. The calculated VGM will be uploaded in our backend system.

Name of the person responsible at the Customer's side for VGM submission.

In VGM info Search, the Declared VGM column will be showing "NOT YET DECLARED". This means that VGM weight have not yet been announced to Port of Load Terminal by ONE. Weight value will be shown in Declared VGM column once ONE has submitted the loading documents to the Terminal office.

Yes, simply tap the VGM icon at the homepage and you will be able to see Container Tare Weight Search. If you are already in VGM Input function, you can simply shift the tab to Tare Weight for search.

Yes for VGM Input, the feature have separate tabs for Booking and Container, please select the correct tab for search. You can click on ADD ROW for multiple entry after the first entry added.

Yes, the App will store 5 latest search history in all tabs of VGM function, VGM Input, VGM Info, and Tare Weight. Simply click on the clock icon before the Search button.

Simply tap the track and trace icon to explore the status of your shipments

Basic track and trace is open for everyone. Some features, however, will only be available once logged in. Login users for example will be able to use our ‘go to my tracking’ feature. ‘Go to my tracking’ stores bookmarked searches enabling you to check the latest status of your cargo without manual input

Simply select how you wish to perform your search and input the Ocean Network Express booking number, container number or combination accordingly.

Track and Trace provides the following information:

1. Container Details
2. Origin / Destination information
3. Sailing information which provides vessel name and ETD/ETA of origin and destination ports
4. Cargo Details Information which provides the shipment milestones.

This feature will store the selected Bookings/Containers that were bookmarked for Customer to have quick access to the tracking details being monitored instead of having to manual input again for search.

Your last five searches will appear under "Recent Search" for easy re-search.

You will be able to input ten entries (booking numbers, containers or a mix of both) in one search order.

Simply tap the Trash icon within the entry line and the entry will disappear.

Simply tap "Add row" for an additional line to appear.

Customer must select criteria as "ALL" to be able to search for both Bookings and Containers.

Customer can use the QR code Icon which will open a camera to scan a document with QR code provided by ONE (B/L Copy, Arrival Notice, Delivery Order) which automatically populates B/L # in the search field.

Coastal: refers to the estimated arrival or departure of a vessel.
Actual: refers to the actual arrival or departure of a vessel.

Just use the same credentials used to access our web-based eCommerce platform.

You have to login to view this information as part of the search result. It is shown after the Cut-off information.

By using the sharing option in Cargo Details information, you will be able to share the result via various social media platform or even save the result in your mobile device for future reference.

The comment section displays all the comments related to rail movements when available such as rail congestion if any.

This information is mainly for US bound shipments, where Customer will be provided with information relating to Cargo release requirements such as OBL Received date, Customs Clearance, Ocean Freight collection and others.

This section provides details of rail movement both at the outbound and inbound side when shipment is connected to rail move.

This feature is only visible to login users. Active shipment Tab will be available in the Track and Trace homepage. This provides a snapshot of Departing and Arriving shipments within 2 weeks from the date of search.

Yes, chat service does not require login credentials except for some intents that system may require you to do so while using the chat application. However please note that chat service is not available to all locations at of the moment. Depending on your App Settings location, if chat service is available, the chat bubble will be visible in the App homepage during the live chat agents' working hours.

Yes, you can. Just go to App Setting and select change location.

All subscription done via eCommerce in eSubscription and Event Notification.

The default setting of push notification is enabled upon log-in. If you want to disable, go to Mobile App settings and select Push notification menu and choose which Event notification needs to be disabled.

The settings for Push notification will only be enabled once you login to the Application.

You need to be login to the Application for the Push Notification to work.

Only for idled Customer or no acitivity in the Application for maximum of 90 days will be automatically signed out.

No, the management of subscription of event notification and eSubscription is done via our eCommerce platform.

No, All Customers (login or non-login) will be able to receive News push notification.